Privacy Policy Baji99 — Protection Personal Data You

This Privacy Policy applies to all users who access or use the Baji99 platform, including our main website at baji99.cx, the Baji99 mobile app for iOS and Android, and all related services provided by Baji99.

When we refer to "personal data", we mean any information that can be used to identify you directly or indirectly — such as your full name, identification number, email address, phone number, residential address, financial information and platform usage data.

Baji99 acts as the data controller for information you provide to us. We process your personal data only for legitimate, necessary purposes that are proportionate to the objectives stated in this policy. We do not process your personal data for any undisclosed purpose without first obtaining your consent.

Baji99 collects your personal data through several means: information you provide directly during registration, information we collect automatically while you use the platform, and information we receive from trusted third parties.

We may also collect data you share voluntarily, such as feedback through customer satisfaction surveys or referral programmes. All data collected is proportionate to the platform's operational needs and regulatory compliance.

Baji99 uses your personal data for legitimate and necessary purposes in operating the platform. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying and maintaining your member account, including the login process and two-factor identity verification.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions securely and accurately.
• Legal Compliance: Fulfilling legal obligations including anti-money laundering (AML) requirements, know your customer (KYC) and reporting to relevant authorities when required by law.
• Platform Security: Detecting, investigating and preventing fraud, unauthorised access, account abuse and other suspicious activities.
• Customer Support: Providing technical assistance and efficiently resolving complaints using previous communication records.
• Experience Enhancement: Analysing usage patterns to improve the interface, platform performance and relevant game recommendations.
• Marketing Communications: Sending promotional information, bonus offers and the latest baji99 news — only if you have consented to receive them.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling and providing appropriate self-control tools.

We will not use your data for any purpose other than those stated above without first obtaining your explicit consent.

Baji99 does not sell, rent or trade your personal data to any third party for their own marketing purposes. However, we may share your personal data in limited circumstances as follows:

• Authorised Service Providers: Companies that help us operate the platform — such as payment gateway providers, integrated cloud services, identity verification firms, and gaming software providers — are all bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order or direction from a legitimate regulatory authority to disclose certain information.
• Fraud Prevention: Share information with fraud prevention agencies and law enforcement when suspected illegal activity is involved.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, user data may be transferred as part of that business transaction — you will be notified in advance.

Every third party that receives your data from baji99 is required to protect that data in accordance with data protection standards at least equivalent to those we uphold.

Baji99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure.

• 256-bit SSL/TLS Encryption for all data transmitted between your device and baji99 servers.
• Data stored on secure servers with layered access controls and 24/7 monitoring.
• Sensitive data segregation — financial information and passwords are stored separately with additional encryption.
• Regular security audits by accredited independent parties to detect and remediate any system vulnerabilities.
• Internal access controls strictly enforced — only staff who genuinely require access to specific data are permitted to do so.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of protection.

While we take every reasonable measure to protect your data, no digital security system can be guaranteed 100% secure. In the event of a material data breach affecting your personal data, we will notify you within the timeframe required by applicable law.

Baji99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance and ensure the security of your login session. Cookies are small text files stored on your device when you visit our platform.

• Essential Cookies: Required for basic platform functions such as login authentication, session security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collecting statistical data on how you use the platform to help us improve website performance and usability.
• Functional Cookies: Saving your personal preferences such as display settings, favourite wagering limits and game preferences for a smoother repeat experience.
• Analytics Cookies: Helping us understand overall usage patterns through aggregated and anonymised data for product improvement purposes.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Baji99 platform.

As a baji99 member, you have the following rights regarding your personal data. We are committed to fulfilling these rights within a reasonable timeframe:

To exercise any of the above rights, please contact the baji99 support team via live chat within the platform or our official email. We will process your request within 30 days of receipt. In complex cases, this period may be extended to up to 60 days with notice to you.

Please note that the right to data deletion may be limited by legal requirements — for example, we are obligated to retain financial transaction records for a specified period for AML regulatory compliance purposes.

Baji99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. The following are our general data retention guidelines:

• Active Account Data: Retained for as long as your account is active and for six months after account closure.
• Financial Transaction Records: Retained for a minimum of seven years to comply with anti-money laundering legal and regulatory requirements.
• KYC and Identity Verification Data: Retained for five years after the business relationship ends, in accordance with legal requirements.
• Security and Audit Logs: Retained for 12 months for security and investigation purposes.
• Customer Support Communications: Retained for two years to allow re-reference if needed.
• Marketing Data: Retained until you withdraw your consent or request deletion.

When data is no longer needed and there is no legal obligation to retain it, Baji99 will securely delete or anonymise that data using industry-recognised methods.

Baji99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or platform improvements. The "Updated" date at the top of this page indicates the date of the latest amendment.

When material changes occur to how we process your personal data, we will provide clear notice through one or more of the following methods:

• In-platform notification upon your next login.
• Email the address registered to your account.
• A prominent notice on the baji99 website home page.

Continued use of the baji99 platform after the effective date of an updated policy constitutes your acceptance of those changes. If you disagree with the amendments, you have the right to request account closure and deletion of your data.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the baji99 privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the baji99 platform.
• Official Email: [email protected] — we aim to respond within 48 business hours.
• FAQ Page: Visit our FAQ page for answers to frequently asked questions on privacy and security.

We take every privacy complaint seriously and will conduct a thorough investigation for each reported case. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.